Refund Policy

Refund Eligibility at a Glance

Payment is processed after your consultation when you select your pharmacy and dose length via a secure payment link. The following table summarizes our refund policy based on the status of your order:

Medical Disqualification Refunds

Your health and safety are our top priorities. If our licensed healthcare providers determine that GLP-1 medication is not appropriate for you based on your medical history, current medications, or health conditions, you will receive a full refund for any unshipped medications.

Common reasons for medical disqualification may include:^[7]

• Personal or family history of medullary thyroid carcinoma (MTC)
• Personal or family history of Multiple Endocrine Neoplasia syndrome type 2 (MEN 2)
• History of severe pancreatitis
• Pregnancy or plans to become pregnant
• Severe kidney disease (eGFR <30 mL/min/1.73m²)
• History of severe allergic reactions to semaglutide or tirzepatide
• Current use of other GLP-1 receptor agonists

If you are disqualified, our team will explain the reason and, where appropriate, suggest alternative approaches to your weight management goals.

Incorrect Orders

While we take great care to ensure accuracy in every order, mistakes can occasionally occur. If you receive a medication that does not match your prescription or order details, please follow the steps below.

If You Receive an Incorrect Order

• Do not use any medication that was not prescribed to you
• Contact us immediately at [email protected] with your order details
• We will provide a prepaid return label for the incorrect medication
• The correct medication will be shipped to you promptly at no additional cost

Our team will work quickly to resolve any order discrepancies and ensure you receive the correct medication as prescribed by your provider.

Temperature Excursions

Temperature excursion guidelines for compounded medications are established by the medication manufacturer based on comprehensive stability testing data specific to each formulation. These guidelines define the acceptable temperature ranges during storage and transit to ensure the medication remains safe, stable, and effective for patient use.

At Fifty 410, we strictly adhere to the manufacturer's temperature excursion guidelines for all compounded medications we dispense. Our pharmacy partners utilize validated cold chain shipping methods, including insulated packaging and temperature monitoring devices, to maintain proper conditions throughout the entire delivery process.

We maintain detailed temperature records for all shipments and are committed to full transparency regarding medication handling. If you have questions about the temperature history of your medication during transit, we are happy to provide this documentation upon request. Simply contact us at [email protected] with your order number to request temperature data for your shipment.^[8]

Refund Processing Timeline

Once your refund is approved, here's what to expect:

• 1

  Refund Request Received

  We acknowledge your request within 1 business day

• 2

  Review & Approval

  Your request is reviewed within 2-3 business days

• 3

  Refund Initiated

  Approved refunds are processed within 5 business days

• 4

  Funds Received

  Credit card refunds appear in 5-10 business days depending on your bank

Payment Method Specifics

• Credit/Debit Cards: 5-10 business days after processing
• HSA/FSA Cards: 5-10 business days (verify with your plan administrator)
• Klarna/Afterpay/Affirm: Refunds are processed through the original financing provider. Check with them for specific timelines.

Dispute Resolution

If you disagree with a refund decision or have concerns about your order, we encourage you to contact us directly before initiating a dispute with your bank or credit card company.

Our patient care team is committed to finding a fair resolution. Many issues can be resolved quickly through direct communication.

To Escalate a Concern

1. Email [email protected] with "Escalation Request" in the subject line
2. Include your order number and a detailed description of the issue
3. A senior team member will review your case within 48 hours

Chargebacks

Filing a chargeback with your credit card company before attempting to resolve the issue with us may result in delays and additional fees. We maintain detailed records of all transactions and communications for dispute resolution.

State-Specific Regulations

Telehealth and pharmacy regulations vary by state. Our policies comply with federal telehealth guidelines established by the Ryan Haight Online Pharmacy Consumer Protection Act and subsequent DEA regulations.^[9]

In some states, additional consumer protections may apply. Notable state-specific provisions include:

• California: CCPA provides additional rights regarding personal information. See our Privacy Policy for details.
• New York: General Business Law §349 provides consumer protection against deceptive practices.
• Texas: Telehealth services comply with Texas Medical Board regulations for telemedicine.

If you believe you have additional rights under your state's consumer protection laws, please contact us and we will work with you to address your concerns.

References & Regulatory Citations

1. Federal Trade Commission. FTC Act Section 5: Unfair or Deceptive Acts or Practices. 15 U.S.C. §45. Available at: FTC Legal Library
2. U.S. Food and Drug Administration. Drug Supply Chain Security Act (DSCSA). Public Law 113-54, Title II. Available at: FDA DSCSA Overview
3. U.S. Food and Drug Administration. Compounding and the FDA: Questions and Answers. Sections 503A and 503B of the Federal Food, Drug, and Cosmetic Act. Available at: FDA Compounding Q&A
4. United States Pharmacopeia. USP General Chapter <797> Pharmaceutical Compounding—Sterile Preparations. USP-NF 2023. Available at: USP Chapter 797
5. U.S. Drug Enforcement Administration. Disposal of Controlled Substances. 21 CFR Part 1317. Federal Register Vol. 79, No. 174.
6. U.S. Food and Drug Administration. DSCSA Implementation: Product Tracing Requirements. 21 CFR Parts 201, 211, 212. Available at: FDA DQSA Title II
7. Novo Nordisk. Wegovy (semaglutide) Prescribing Information. Revised 2024. Contraindications Section. Available at: Wegovy PI
8. United States Pharmacopeia. USP General Chapter <1079> Good Storage and Distribution Practices for Drug Products. USP-NF 2023. Cold Chain Requirements.
9. U.S. Drug Enforcement Administration. Ryan Haight Online Pharmacy Consumer Protection Act of 2008. Public Law 110-425. 21 U.S.C. §829. Available at: DEA Ryan Haight Act