Help center
How can we help?
Answers about getting started, payments, approval status, business hours and community.
Browse by topic
Four topics, quick answers.
Getting started
Memberships, how the online process works and who decides eligibility.
Pricing and payments
Program pricing, when you’re charged and payment options.
Approval and support
Approval notifications, provider questions and business hours.
Community
Official social channels and patient community.
All questions
Questions, answered.
Answers about the intake, provider review, payments and support.
Getting started
Do I need a membership or subscription?
No membership is required. Programs are purchased directly, and you see the price before you pay.
How does the online process work?
Complete the online intake and submit your health information. A licensed provider reviews it through our secure patient portal and decides independently whether an available option is appropriate. If a prescription is issued, you’ll receive payment and shipping details.
Who decides whether I’m eligible?
A licensed healthcare provider makes all eligibility and prescribing decisions after reviewing the information you submit. Fifty 410 doesn’t guarantee eligibility or direct a provider to prescribe a particular medication.
Is a prescription guaranteed?
No. Completing an intake doesn’t guarantee a prescription. The provider may ask for more information, decide that no listed option is appropriate, or recommend in-person care.
Pricing and payments
When am I charged?
No credit card is required up front. If a licensed provider issues a prescription, you’ll be sent a payment link. Prescribed medication ships after payment.
Will I be automatically charged again?
No. We don’t automatically charge your payment method or ship more medication. When your program is nearing its end, you can choose to reorder.
Are there any hidden fees?
No hidden fees. The price you see includes medication, provider consultation and shipping. No subscription or membership fees.
Can I use FSA or HSA funds?
Program purchases may be eligible for FSA and HSA payment; check with your plan administrator. Afterpay and Affirm are also accepted.
Where can I see current pricing?
Current prices and supply periods are on the pricing page. Review the full order summary before payment, because the amount depends on the option and supply period selected.
Approval and support
How will I know the provider’s decision?
You’ll get a message in your patient portal telling you whether the provider issued a prescription. A provider usually reviews your intake within 24–48 hours.
What are your business hours?
Monday to Friday, 9am–6pm CST. Closed on major holidays. Inquiries outside these hours are answered the next business day.
What if I need to adjust my dose?
Only a licensed provider can change a prescription. Follow the written instructions and contact your provider in the patient portal with any dosing question.
Does Fifty 410 promise a particular result?
No. Fifty 410 doesn’t promise, predict or guarantee a particular health or cosmetic outcome. Talk with a qualified healthcare provider about potential benefits, limitations and risks.
How do I reach my care team?
Message your provider in the patient portal. For orders, payments or the website, email [email protected] and we’ll reply within 24 hours.
Community
What are your social media channels?
Verified patients can use the Fifty410 app, and our Facebook group connects patients with each other. Follow us on TikTok, Instagram and Facebook.
Community
Join others on the same journey.
Verified patients can use the Fifty410 app, and our Facebook group connects patients with each other. Follow us on TikTok, Instagram and Facebook.
Still need help?
Our support team is here to help.
Monday to Friday, 9am–6pm CST. Inquiries outside these hours are answered the next business day.
Patient portal
Medical questions, including dosing, go to your provider in the portal.
Log in to the portal